Digital customer dialogue – what fiduciary companies need to know now
“Hey Siri, please open Accounto’s latest blog post.” You probably didn’t get to our latest blog post that way. Not yet, one would have to add. Because what was considered an entertaining gimmick some time ago is now finding its way more and more into our everyday lives. Companies are also increasingly discovering the potential of chatbots and other tools. With the help of these digital tools, simple and cost-intensive customer conversations can be automated. But are these technological possibilities also something for the extreme relationship-intensive fiduciary sector?